Most Frequently Asked Questions

For information on becoming a Wal-Mart or Sam's Club supplier, click here or call our Supplier Development Division at 1-479-273-4133.

If you are located outside the United States, please contact 1-479-273-4000 and ask for Supplier Development. You may also fax your information to 1-479-277-2532 or contact us by mail at the address below:

We sell a special Wal-Mart edition of the Rand-McNally Atlas in our stores that includes Wal-Mart/Sam's Club locations in the U.S., Mexico and Canada. The cover denotes "includes Wal-Mart Store Directory." If you are unable to locate this special edition, please contact a store associate or ask for assistance at the customer service desk.

For our most current store information, please use the store finder tool. You may search by city, state, or zip code, and view a map and directions to each store.

At Wal-Mart, our customers may apply for credit at any register using a government issued ID and an existing credit card. If you do not have an existing credit card, you may apply for credit at our Jewelry Kiosk. Approved customers will receive a temporary shopping pass, which is good for 24 hours only in the store in which you were approved. When using the temporary shopping pass for purchases, you will be asked to present your driver's license to the cashier. The driver's license number will function as your credit card number that day only.

If you have any further questions about the application process please contact GE Money at 1-877-294-7882 to speak to a Customer Service Representative.

Wal-Mart Chase MasterCard customer service can be reached at 1-800-543-1987, 24 hours a day, seven days a week.

Wal-Mart GE Capital Credit Card customer service (GE Monogram Bank) can be reached from 9:00 a.m. – 8:00 p.m. Eastern Time at 1-877-294-7880.

Prices may vary from store to store because each store is required to manage its own inventory. Therefore, a manager may lower a price to clear out an overstock item, to reward customers with an in-store sale, or to compete with local merchants. It is not our policy to price match our own stores or our online service since we are not in competition with ourselves.

If you would like more information on pricing policy, you may contact your local store management.

The site-to-store program allows customers to shop for thousands of products at Walmart.com, most of which are not available in stores, and have their purchase shipped for free to Wal-Mart stores nationwide, excluding Alaska, Hawaii, and Neighborhood Markets.

Tens of thousands of online products are available through the site-to-store program, which complements the assortment of merchandise available in Wal-Mart stores, especially in electronics, baby, home, sports and toys. Items typically arrive in stores within seven to ten business days after the order is processed, and customers receive an e-mail to indicate their order is ready for pickup.

To learn more about the Wal-Mart Site-to-Store service, go to www.walmart.com/sitetostore.

Our corporate giving programs, including the Wal-Mart Foundation, provide financial funding through our stores, clubs, and distribution centers in the local communities we serve. If you are a school, civic organization, government agency or carry a 501(c)3 tax status, and have a program that benefits the local community, your organization may be eligible for grant support from one of our local stores or clubs. All requests for product donations must also be made through your local Wal-Mart store or Sam’s Club. To find a facility near you, visit www.walmart.com or www.samsclub.com and use the store locator function.

Funding is directed locally by our associates and remains in the local community. Our giving guidelines do not allow support for individuals, activities outside the United States and Puerto Rico, or projects and organizations where funding does not remain in the community where the funding is received.

In 2007, Wal-Mart Stores, Inc. gave back more than $296 million to communities across the United States. Including funds raised by our associates and customers, our total charitable impact on communities was more than $400 million. Additionally, our associates contributed approximately 1 million volunteer hours resulting in $6 million in grants to the organizations supported through volunteer efforts.

Funding is directed locally by our associates and remains in the local community. Our giving guidelines do not allow support for individuals, activities outside the United States and Puerto Rico, or projects and organizations where funding does not remain in the community where the funding is received. Therefore, the best way to seek help for your individual situation is to contact one of the organizations Wal-Mart supports, such as:

The United Way (800)892-2757
The Salvation Army (800)SAL-ARMY
The American Red Cross (800)HELP-NOW

For information on scholarships available through the Wal-Mart and Sam’s Club Foundation, please visit the Community & Giving section of our Web site.

Scholarship applicants must include on their application the nearest Wal-Mart/Sam’s Club four-digit location number. This number may be obtained from any Wal-Mart associate at that location or by visiting the store finder tool at walmart.com or samsclub.com.