Sam’s Club’s continued focus on understanding our members’ needs led to strong sales and
operating income growth during the year, with annual net sales of almost $50 billion, an
increase of 3.5 percent over the previous year. Comparable club sales accelerated through the
year, giving us strong sales momentum heading into fiscal 2012.
Helping members make smart choices.
Our members want expanded offerings in produce,
meat and bakery, and we added more than 100 new fresh items last year, with many more
coming this year. Health and wellness is becoming more important to our members, and we’re
responding by adding services to our pharmacies, such as free monthly health screenings and
hearing centers. Additionally, we continue to add exciting brands in key categories, including
apparel, jewelry, technology and entertainment.
Technology and innovation improving member experience.
Both in our clubs and online,
we have created more ways than ever to engage members. We have stepped up technology
offerings, from free wireless networks in the clubs, to a more robust eCommerce site and
the Sam’s Club smart phone application. Sam’s Club Plus Members can now access their
through a kiosk in the club, the Sam’s Club smart phone application,
We’ve also improved our scheduling and stocking processes, which provides productivity
savings. And there are more initiatives on the way to help us better leverage our expenses